Question how to order a custom stamp?
Please email us at email@example.com with any artwork or instructions and the general size you have in mind. We can then setup a free proof layout and go from there.
It is best to include the word " artwork " in the subject line of the e-mail, in case your e-mail is blocked as junk mail, we can find your message more quickly.
or write to us at:
Order a sample to test
Many questions can be answered by testing first with your specific process. If you are not sure if our stamps will meet your needs you can order a sample stamp for just $1.00 plus shipping cost. We offer 3 types of surface, but by far the mostly commonly used is our trademark Signature Writer (R) Surface for crisp marks into soft clay. That surface works on all clay types (stoneware, PMC, polymer, etc.)
Telephone - we prefer email when possible.
We are an internet based shop, orders are saved under name and e-mail address. For many reasons, if you call us, we will probably ask you to send an e-mail anyway because we need that email address to look up previous orders, send you proof layout, and organize your order into the work flow. email is the fastest way to ask questions along with images of your proposed design. So you have been warned, phone messages get lowest prioirty in our shop.
Call us at 1-920-728-0768
Please email us at firstname.lastname@example.org
However, some questions are best asked by phone, for those questions please use the phone number listed below.
Office hours are Monday-Firday 8:00 AM - 4:30 PM
Central Standard Time
Production of custom clay stamps usually takes about 1 week or less. We make most of our custom and stock clay stamps at our shop in Whitewater, Wisconsin, USA.
We ship to USA, United Kingdom, Ireland, Canada, Australia, New Zealand, Singapore, Japan, most of Europe, using either government postal system or UPS by request. We ship most other parts of the world using UPS or DHL depending on the country. We offer the following levels of delivery, delivery times are only estimates and not guaranteed:
1st Class Mail - delivery to USA in 4-6 days, delivery international in 2-3 weeks
Priority Mail - delivery to USA in 2-4 days, or UPS Ground to lower 48 states
Express Mail - delivery to USA in 1-2 days, delivery to UK, Canada, Ireland, Australia, New Zealand in 5-10 days
Worldwide Expedited Air via UPS (sometimes DHL) in 2 to 7 days depending on location
NOTE: additional customs fee may be apply, we do not know customs fee amounts (if any) and do not collect them ahead of time. Be aware you may be charged an additional fee at time of delivery. Usually this is based on the value of the items, but sometimes there is just a flat minimum rate fee. Customs rules are different for each country, we use government postal system for delivery so they may be able to provide you with the customs rules and fees for delivery from the USA.
1. Personal information we collect:
To fulfil your order, you must provide me with certain information, such as your name, email address, shipping address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information or copyright artwork (for a custom order, for example), if you contact me directly.
2. The legal bases we rely on to collect, use, and share personal information:
We rely on a number of legal bases to collect, use, and share your information, including:
•as needed to provide requested services, such as when we use your information to fulfil your order, to settle disputes, or to provide customer support;
•when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
•if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
3. Information Sharing and Disclosure:
4. Data Retention:
We retain your personal information such as name, email, telephone number, and shipping address for up to 50 years for the purpose of repeat orders. Most customers who want us to make another copy of their custom item ask us to look up the design files using one or more of those pieces of personal information. So we do not delete them.
5. Transfers of Personal Information Outside the EU:
We are based in the USA and manufacture our product in the USA so it is required for us to store and process your information outside of the EU. As a result, we may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. We keep all our records physically inside our location and do not currently use any cloud based storage methods.
6. Your Rights:
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. These rights are described below:
•Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
•Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
•Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
•Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Me
For purposes of EU data protection law, I, Joel Socwell, am the data controller of your personal information. If you have any questions or concerns, you may contact me at email@example.com. Alternately, you may mail me at:
Attn: Joel Socwell
PO Box 719
Whitewater, WI 53190